Support Analyst

I configure Blue Prism processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand. I have detailed knowledge of business processes so I can provide first line support for Blue Prism processes and implementing change requirements as part of a structured change control process. I problem solve issues that arise in the day-to-day running of Blue Prism processes and providing timely responses and solutions as required.

Abdu Process Support Analyst
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Main Responsibilities

  • Provide first-line support for Blue Prism processes.
  • Support existing processes and implement change requirements as part of a structured change control process.
  • Configure Blue Prism processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
  • Understand the business processes in detail where required.
  • Problem solve issues that arise in day-to-day running of Blue Prism processes, providing timely responses and solutions as required.
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Technical Skills

  • Blue Prism interactive client power user, especially within the Control Room.
  • Good computer skills – would know where to collect different windows logs on any given machine running a Windows operating system.
  • Good inter-personal communication skills to explain issues to a Blue Prism expert and follow instructions accurately.
  • Problem solver.
  • Virtual resource and forecasting.

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