Process Controller

I manage the daily administration of the Blue Prism Live environment; maintaining, running processes, maintaining resource PCs, viewing logs, manage and investigate exceptions. I solve issues that arise in the day-to-day running of Blue Prism processes and assisting in the provision of timely responses and solutions as required. I also communicate with Blue Prism on software related issues, suggesting improvements and participating with other users in Blue Prism Community.

Audrey Process Controller
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Main Responsibilities

  • Case management; manage and allocate process workloads.
  • Ensure processes are completed by viewing logs.
  • Control, administer, and co-ordinate the automated processes in the operational environment.
  • Manager of Digital Workers.
  • Investigate any issues in the live processes.
  • Cares about length of time for Login Agent to complete and when the Digital Worker is ready to pick up work.
  • Assign access control to Digital Worker business processes to ensure members have certain controls (correct Active Directory ground, ability to access files).
  • Schedule and run Blue Prism processes.
  • Solve issues that arise in the day-to-day running of Blue Prism processes and assist in the provision of timely responses and solutions as required.
  • Communicate with Blue Prism on software related issues, suggesting improvements and participating with other users in the Blue Prism community.
  • Manage and investigate exceptions.
  • Raise change requests or support calls where required.
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Technical Skills

  • Blue Prism interactive client power user, especially within the Control Room.
  • Good computer skills – would know where to collect different windows logs on any given machine running a Windows operating system.
  • Good inter-personal communication skills to explain issues to a Blue Prism expert and follow instructions accurately.
  • Problem solver.
  • Virtual resource and forecasting.

Suggested Certifications

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