Head of Automation

My responsibility is to manage the RPA program and Center of Excellence (CoE) across the business. I am the strategic owner of the operating model for the delivery of high quality and consistent automated processes in line with operational requirements. I also manage and oversee a team of RPA developers and analysts so that the processes on the pipeline are being automated and provide the biggest business benefit.

Main Responsibilities

Manage the Center of Excellence (CoE).
Engage with Senior Stakeholders to establish the governance and communication.
Owner of the Process Pipeline.
The evangelist of RPA implementation.
Manage and oversee a team of RPA developers and analysts.
Meet with senior executive to present the impact of the team.
Lead the Governance Board.
Accountability for service management in line with operational KPIs.
Owner of the operating model.
Track and report on performance.
Manage the Process Controllers.
Internal and external escalation point.
Manage the relationship with IT.

Technical Skills

A moderate user with understanding of, and experience in Business Change Management and Transformational Change.
Good communications and personal skills to influence and lead people through the journey.
Experienced facilitator with a track record of delivering target business outcomes.
Ability to coach and motivate teams to think differently.
Experience of project management and delivery methodologies.
Background in software engineering, computer science or IT.
A background in strategy theory; defining, reporting and monitoring KPIs; building business cases etc.
Proven track record of implementing and building organizational changes – both operationally and technically.
A good understanding of process mapping and continuous improvement methodologies such as LEAN, Six Sigma and BPR.
Capacity to plan, coordinate and drive the implementation of the RPA Vision.
Project experience in addition to or instead of project/program managers.